Shortly after your booking is complete your e-ticket will be sent directly to your email, just print it out and bring it with you to Berlin Dungeon.
Where is Berlin Dungen located?
Berlin Dungeon is located between Hackescher Markt and Alexanderplatz. The address will be on your e-ticket.
How long are my tickets valid?
Your tickets are only valid for the day you book for.
Is there an age limit?
Berlin Dungeon is not suitable for people with nerve diseases or for small children under age 10.
Are there children's tickets?
Yes, children's tickets are available for children between age 9-15. All children must be accompanied by an adult at all times. Children age 8 or under are not permitted in Berlin Dungeon.
Customers are required to bring and wear masks. 
Visitors are requested to keep distance in lines and vehicles. And the number of visitors is limited to reduce crowds. 
Please be ready to make on-site payments using a contactless bank card, rather than cash, where possible. 
Organiser politely request that you refrain from visiting the attraction should you start displaying any of the symptoms associated with COVID-19. Please contact Guest Services should you need to amend your booking. 
All areas that visitors touch are frequently cleaned. 
Employes may wear Personal Protective Equipment to protect both visitors and staff. 
You must bring a valid COVID pass proving that you are fully vaccinated or that you have recovered from COVID-19 
